This is it what it’s all about. Besides the Open philosophy, amazing Next Gen cloud products and some of the smartest people in the world changing the way we consume computing, Rackspace is a company built on a simple, compelling idea: Fanatical Support.
It means that we stand behind our service commitment to our customers: we listen to them, we put them first and we do right by them. It’s a burning desire to go above and beyond in every situation whether that’s leading businesses towards solutions or pushing the capabilities of technology to the next level.
It may sound like a corporate gimmick, but we live and breath it. That’s why we can say we offer Fanatical Support to millions on the Open Cloud and mean it.
Category: Core Values Tags: Fanatical Support
Very unimpressed that the first time i place a support call i am on hold for over 15 minutes and am still being told that “I have a wait time of over 15 minures”
Not the level of support I expect from Rackspace
James – sorry to hear about your experience. We do try to eliminate hold times, but on occasion specific teams or specialties do see higher than average demands. I am sorry you experienced this.
If you have any outstanding issues that we can help with please send an email to help@rackspace.com and my team will work the issue(s) directly with you.
Thanks,
Rob
______________________
Rob La Gesse
rob@rackspace.com
Director of Social Media
Rackspace Hosting
210-845-4440