by Drew Hicks on April 7, 2011
I'm sitting in a room with men and women who have more acronyms after their names than I have letters in mine. They are talking in abbreviations and technical lingo that sounds like Star Trek techno-babble to the uninitiated. I…
by Michael Long on February 6, 2011
Learn more about how we provide Fanatical Support to our customers, our work environment and the Rackers who make it special!
by Michael Long on February 4, 2011
Snow in San Antonio is... well, rare. As I was admiring the snow covered streets this morning in front of my house, the neighbor said he hadn't seen snow here for a decade. According to MSN, the last time we…
by Drew Hicks on January 7, 2011
I want to start the New Year with a story about customer service (which, in case you’ve been in a cave on Mars for the last ten years with your fingers in your ears, is kind of a big deal…
by Drew Hicks on December 3, 2010
I spend most of my day doing things that aren’t my job. Let me explain:
My literal job description is, more or less, to make sure e-mail is getting to a user’s box, and that they can send outside of…
