The first time I met Graham Weston was at Datapoint. I was not a Racker. I was a customer who borrowed a training room. I had invited Robert Scoble and Rocky Barbanica to town to do some videos, and I needed a location. Towards the end of the day Graham walks in and after our session we suddenly found ourselves in the bar of the Menger Hotel talking about an abandoned shopping mall, and Katrina refugees, and Windcrest.
As Robert and Rocky went to their hotel rooms to change before Graham took us to dinner, Graham was closing out the bar tab. The bartender asked if he worked at Rackspace (he had his badge). He never said he was the Chairman, he just said that yes, he did work for Rackspace. She then spent ten minutes telling Graham how hard her husband was trying to get hired at Rackspace – that he was taking extra classes to learn more skills – and that he really wanted to be a Racker.
That day, Graham surprised me. Knowing him much better now, I should not have been surprised. Graham handed her his business card and said, “Ask him to send me a resume”. Then Graham stepped out to use the restroom. The bartender looked at the card, then looked at me and said, “HE is the Chairman? Is he serious?” I told her I only knew the guy for a couple hours, but I knew he was the chairman. I wasn’t sure he was serious. But I suggested she have her husband follow through.
I don’t know if that guy is a Racker now – perhaps he is, and he is reading this today. That would be cool. But this story is not about Graham sharing his business card. It is about me sharing mine. A few months ago we had a Leadership Offsite meeting. Think 10-12 hours of serious work – thinking work. Then some of us headed to the hotel bar for a refreshment.
I was sitting with someone senior to me having a long talk about what were probably important things. I ordered a frozen margarita and the bartender brought me a margarita on the rocks. I did not notice. It was only after I was taking a sip that the bartender realized his mistake. He apologized, and offered to fix it. I was fine, I told him, and I continued my conversation, and my drink.
Minutes later the bartender brought me the correct drink and told me they were both on him. He was one of three bartenders tending to a couple hundred people, but he found time to correct his mistake and make his customer whole. Even though his customer had told him not to worry about it. That impressed me. So I gave him my card, and asked him to call me, or send a resume. And I told him why – I told him he had the natural urge to please people that we needed at Rackspace.
Just a few weeks ago, at Open Book, I was sitting in the second row prior to the start and I felt a tap on my arm.
“You are Rob, right?” a voice asked. After saying I was I was delighted to be reintroduced to that bartender who had served me so well. He was in his Rookie Orientation week.
And he is now a Racker.
One way to get a job at Rackspace is to impress a Racker. Especially if you are impressing them with a heartfelt attitude towards serving customers.Category: Rackers Tags: Rackers