It takes a special kind of person to work the third shift; long night hours, usually ten or more; little interaction with the rest of the company except by email, or the occasional late night/early morning phone call, and opportunities to work with some very unique individuals. It’s not for everyone, but for some, it’s what we do best and wouldn’t want it any other way.
We’re all different, yet the one thing we have in common is sleeping our days away, coming in late when others are going to bed, and being bright-eyed and bushy-tailed, greeting the first shift Rackers, or day-walkers as we like to refer to them, early in the morning. We work hard and we play hard in true Racker fashion.
Most of our time is focused on working through the tickets as they come in, speaking with customers who, depending on their location, are wide wake and chipper like our EMEA customers having already started their day, or our U.S. customers, roused from their sleep. One thing we never are on third shift is bored. There are always challenges, but we meet these challenges head-on with a fanaticism as strong as can be seen anywhere in the company. We’re proud of what we do and how we do it.
You’d think it would be a thankless job, not seeing anyone, only the occasional email or phone call with other Rackers, but that’s not it at all. We know we’re making a difference when we hear that “Thank you so much” from the customer, or from the account teams for having handled an issue that just couldn’t wait. Sure, it’s not always exciting and we’re not in the limelight, many nights being long periods of ticket crunching, interspersed with brief periods of insanity, but we keep doing it.
Why you ask? It’s not because of our desire to be separate from the company or be loners. It’s just the opposite. We know we are making a difference at Rackspace and we get the opportunity to encounter situations not normally found during the day. That’s what makes it fun and challenging. We get to push our technical bounds almost every day, knowing that we don’t have a lifeline, or someone to walk over to and talk to about a problem. We meet those challenges head on with gusto because we love to do our job and we love working for Rackspace.Category: Rackers Tags: 3rd shift, Windows