When I first learned of Rackspace back in 2008, I didn’t know exactly what the company was about. I started to inquire about the company, because so many people started telling me positive things about the company and it interested me. I noticed individuals that who worked for the company would say how great Rackspace is, and how the culture and the environment were so positive and uplifting.
I knew right then and there, I wanted to be part of this company. I have worked for customer service-based companies prior to Rackspace, from a major cable service provider to a large bank and investment firm. In my years of customer service, I have never heard, seen or been part of a company where customer service is put to the test in every way.
In many companies, customer service can become overlooked, and the motto becomes that as long as the customer gets what they want, it’s good. Rackspace goes beyond that. We incorporate Fanatical Support® , meaning we will do our best to make sure when we put down the phone, end the chat, or if we are in person that each and every customer says “WOW!”
Since I’ve been part of the company, I have experienced not only the care and thought each and every racker has towards every customer, but how Rackers treat each other with the same respect from senior management on down. There is no doubt that we all are a family and we look out for one another. One might say it’s too good to be true, but I say effort and compassion brings out the best in people. This company cares about the environment and the surroundings, striving to build the community and make it a better place not just for the employees, but for employees’ families. I wish I could say every other company wants the same thing, but I simply can’t.
For the first time in my life I can say: “I found a career and not just a job.”Category: Rackers Tags: Onbaording, Q-Team, Rackers, Sales, Service